Return & Exchange Policy
Return policy
At Silky Secret, we understand that finding the perfect hair extensions takes finesse. That's why we offer a hassle-free return policy to ensure your complete satisfaction.
What can be returned?
- Unopened hair extensions (within 60 days of receiving your order)
Please note: We cannot accept returns for opened, worn, or tampered-with hair extensions. This ensures hygiene and allows us to offer high-quality extensions to everyone.
How to initiate a return:
- Snap a photo: Email silkysecret.hair@gmail.com with a picture of the unopened box, clearly showing the intact void sticker. This helps us verify the condition before processing your return.
- Wait for confirmation: Once we approve your return request, you'll receive detailed return instructions via email. Please follow these steps carefully.
- Important reminder: We won't accept returns shipped back without prior authorization.
Key Points to Remember:
- New condition only: Ensure the unopened box is in pristine condition.
- Reason for return: Mention a brief reason for your return to help us streamline the process.
- Processing time: Allow up to 10 business days for your return to be processed after it reaches our warehouse.
- Refund method: Refunds will be issued to the original payment method used for the purchase.
Start your return today!
By following these simple steps, you can initiate a return and get store credit towards your next Silky Secret purchase. We're committed to providing a smooth and convenient returns experience.
